Slotsmy Privacy Policy – Member Personal Data Protection

1Introduction

Slotsmy ("we", "Platform", or "slotsmy") is committed to protecting the privacy and data security of all members and users of our platform. This Privacy Policy clearly explains how we collect, store, process, use, and protect your personal information when you use the slotsmy.onl website and all related services.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. As a trusted digital entertainment platform in Malaysia, we take our responsibility seriously to ensure every piece of information you entrust to us is handled with full integrity and transparency.

This policy applies to all information collected through our website, the slotsmy mobile app, customer support live chat, and any other communication channels between you and slotsmy. If you do not agree with any part of this Privacy Policy, please discontinue use of our platform.

2Personal Data We Collect

Slotsmy collects your personal information through two primary means — information you provide directly while using the platform, and information collected automatically through standard tracking technologies.

Information you provide directly:

• Full name as it appears on your official identification document.
• Date of birth for age verification (18 years and above).
• Active email address used for account communications.
• A valid Malaysian mobile number.
• Bank account or digital wallet details for deposits and withdrawals.
• Identity verification documents (KYC) such as a copy of MyKad or passport.
• Current residential address for verification and compliance purposes.

Information collected automatically:

• IP address and general location data based on IP.
• Web browser type, operating system, and device information.
• Game session records, bets, wins, and transaction history.
• Website usage data including pages visited and time spent on the platform.
• Cookie and related tracking technology data — as described in Section 6.

3How We Use Your Personal Data

Slotsmy uses collected personal data solely for legitimate purposes directly related to the delivery of our platform services. We do not use your data for any purpose to which you have not consented.

• Account management — creating, maintaining and protecting your member account on the slotsmy platform.
• Identity verification (KYC) — ensuring all members meet the minimum age requirement and applicable legal compliance.
• Transaction processing — securely handling deposits, withdrawals and all financial activity within your account.
• Customer support — providing accurate and effective assistance via live chat, email and other support channels.
• Platform security — detecting and preventing fraud, money laundering, collusion and activities that violate the Terms and Conditions.
• Service improvement — analyzing usage patterns to improve user experience, platform performance and game offerings.
• Marketing communications — sending promotional information, bonus offers and platform news, subject to your communication preferences. You may unsubscribe from marketing emails at any time.
• Legal compliance — fulfilling reporting and compliance obligations to the relevant authorities where required by law.

4Data Sharing with Third Parties

Slotsmy does not sell, rent, or disclose members' personal data to third parties for their own independent marketing purposes. However, there are specific situations where we need to share your data with trusted service partners to keep the platform running smoothly:

• Payment gateway providers — to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements and industry security certifications.
• Game software providers — to manage game sessions and ensure the fairness of game outcomes. Data shared is limited to the required session information only.
• Identity verification services — to conduct KYC and AML (Anti-Money Laundering) checks as required by law.
• Analytics and security services — to monitor security threats and analyze platform performance on an aggregated basis.
• Legal authorities — only when required by a valid court order or official request from the relevant authorities.

All slotsmy third-party partners are bound by strict data processing agreements and are required to uphold data protection standards no less stringent than our own. We conduct regular reviews of the privacy practices of all our partners.

5Data Security

We continuously invest in the latest security infrastructure to keep your personal data as secure as possible at all times. Our security measures include:

• Data encryption in transit — all communication between your web browser and slotsmy servers is protected with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest — sensitive data is encrypted using AES-256 algorithms before being stored in our database.
• Role-based access controls — slotsmy staff can only access data needed for their specific role, with a full audit log for every access.
• Real-time threat monitoring — an intrusion detection system operates 24/7 to identify and respond to any suspicious activity immediately.
• Periodic penetration testing — independent security teams conduct periodic penetration tests to identify and remediate any system vulnerabilities before they can be exploited.
• Encrypted data backups — member data is regularly backed up to secure, separate locations to ensure data resilience under any circumstances.

6Cookies & Tracking Technologies

Slotsmy uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and gather analytics data that helps us understand how the platform is used. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — required for core platform operations such as login authentication, session security and basic user preferences. These cookies cannot be disabled.
• Performance cookies — collecting aggregated data on how visitors interact with our website to help us improve design and content.
• Functional cookies — saving your preferences such as language, theme and display settings so you don't need to reconfigure them every time you log in.
• Security cookies — used to detect bot activity, suspicious login attempts and any security threats related to your session.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the slotsmy platform and your overall user experience.

7Your Rights Under PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

To exercise any of the rights above, submit a written request to our privacy team via slotsmy support email. We will process your request within 30 working days from the date of receipt.

8Data Retention

Slotsmy retains your personal data for as long as necessary to fulfil the original purpose of collection, meet legal obligations, and resolve any disputes that may arise. Specific retention periods for each data category are set out in the table in Section 2.

After an account is closed — whether at the member's request or by slotsmy — we will retain data as required under Malaysian law, particularly financial and transaction records which must be kept for seven (7) years in accordance with the Companies Act and applicable tax legislation. Data that is no longer required will be securely deleted or anonymised.

9Children's Privacy

The slotsmy platform is exclusively for individuals aged 18 years and above only. We do not intentionally collect, store or process any personal data from individuals under the age of 18.

If we discover that personal data belonging to an individual under the age of 18 has been collected inadvertently or in error, we will immediately delete that data and close the account in question. If you believe a minor has registered on our platform, please contact our support team right away so that appropriate action can be taken.

10Privacy Policy Amendments

Slotsmy reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Members will be notified of any significant amendments via their registered email or a prominent notification displayed on the platform.

The "Last Updated" date at the top of this page will always reflect the date of the most recent amendment. Your continued use of the slotsmy platform after any amendment is published constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the slotsmy privacy team is here to help. We take every privacy-related complaint seriously and will respond within a reasonable timeframe.

You can reach us through the following channels:

• Live Chat — available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform.
• Support Email — [email protected] (we respond within 1–2 business days).
• FAQ Page — slotsmy.onl/faq contains answers to the most frequently asked questions about accounts and privacy.